What Enterprise AV Management Means in the Service-as-Software Era
Enterprise AV management is the coordinated monitoring, control, and optimization of audio-visual infrastructure across many rooms, buildings, and devices, using centralized software platforms that automate routine tasks, reveal real-time performance data, and support remote troubleshooting at scale. This model is moving from reactive break-fix support toward continuous, proactive service, where a single platform oversees complex fleets of meeting spaces, classrooms, and collaboration systems. Instead of treating AV as isolated hardware, organizations now view it as a managed service that must be reliable, measurable, and aligned with IT standards. Service-as-software platforms sit at the center of this shift, combining cloud-based AV solutions, device telemetry, and integration with wider enterprise workflows. The result is a move away from manual room checks and guesswork toward data-driven operations that can grow without a matching increase in onsite staff.
Utelogy’s Record Growth Signals a Turning Point for AV Operations
Ahead of InfoComm 2026, Utelogy reports record customer growth and a sharp rise in devices under management, now counted in the hundreds of thousands across global deployments. The company’s enterprise AV management platform is being adopted in sectors such as education, legal, and corporate environments as organizations consolidate AV, UC, and IoT oversight into a single interface. Utelogy’s best-of-show recognition at ISE 2026 underlines growing demand for intelligent, scalable control of audio-visual infrastructure. According to Utelogy, “devices under management have soared into hundreds of thousands, reflecting a significant expansion of the platform’s footprint across global deployments.” Alongside product momentum, the vendor is adding thought leadership around AI-driven automation and AV-IT convergence, positioning itself as a reference point for large organizations that need consistent AV performance across many sites, but want to manage it with IT-like governance and efficiency.
Service-as-Software: From Monitoring Tools to Autonomous AV Services
At InfoComm 2026, Utelogy is promoting a service-as-software platform model that moves beyond traditional monitoring dashboards. The company describes this as a shift from software that supports work to software that performs it, where the platform behaves as a digital workforce for AV operations. Built on nearly two decades as a system of record for meeting spaces and devices, Utelogy now combines telemetry, vendor-agnostic control, and enterprise governance with agentic AI. The platform can continuously monitor performance, diagnose issues, and resolve incidents autonomously, cutting truck rolls and reducing downtime before users notice disruptions. Show highlights include a new user experience designed for intelligent automation, expanded self-healing capabilities, and cloud-to-cloud integrations with enterprise workflows and third-party ecosystems. Founder and president Frank Pellkofer states that the era of manually managing AV with limited visibility “is over,” as platforms begin to monitor, decide, and act on behalf of operations teams.
Cloud-Based AV Solutions Expand the Platform Playbook
While Utelogy drives the service-as-software conversation, the wider AV industry is adding new cloud-based AV solutions that fit into this platform-first approach. Vendors are preparing offerings such as Aurora Multimedia’s Aurora Cloud PaaS, which is aimed at cloud deployment of AV functions and easier installation workflows for integrators and enterprises. At the same time, audio networking specialist Audinate is extending its Dante AVIO Install adapter series with new multi-channel analog adapters that include dual switched Ethernet ports, allowing up to four units to share a single network drop via daisy chaining. These developments point to a more modular, network-centric audio-visual infrastructure, where endpoints and cloud services plug into centralized enterprise AV management systems. As these components become easier to deploy, configure, and monitor, organizations gain more flexibility to standardize on shared platforms without losing choice in underlying hardware.
InfoComm Highlights the Shift to Integrated AV Management Platforms
InfoComm 2026 is emerging as a showcase for integrated AV management platforms that treat AV as part of the broader IT and cloud ecosystem. Utelogy’s presence, backed by record growth and industry recognition, illustrates how service-as-software platforms are shaping expectations for uptime, cost control, and global consistency. Around it, other exhibitors are emphasizing cloud-native tools, open networking standards, and richer data from meeting and collaboration spaces. For AV and IT leaders, the message is clear: future-ready audio-visual infrastructure will be managed through centralized, software-defined services, not a patchwork of room-by-room fixes. As platforms mature, success will depend on how well they integrate with wider digital workflows, support heterogeneous devices, and use automation to keep increasingly complex AV environments reliable at scale.
