AV Software Platforms Take Center Stage
AV software platforms are integrated systems that manage content, devices, data and user experiences across screen networks and workspaces, replacing isolated hardware tools with centralized, intelligent environments that can automate monitoring, publishing and control at enterprise scale. At InfoComm, this software-first shift was hard to miss. Vendors focused less on individual endpoints and more on orchestration: how to keep thousands of rooms online, keep content current, and tie AV data into wider business workflows. Enterprise content management, AI-powered device management and workplace integration software all featured prominently. Instead of dashboards that only report problems, platforms are beginning to fix issues on their own, publish content for non-technical teams, and sync with workplace tools already in daily use. Together, the announcements outlined a future where AV behaves more like an autonomous service than a collection of screens and boxes.
Utelogy and Korbyt: AI-Powered Device Management at Scale
Utelogy framed its latest release as a move to "Service-as-Software", turning AV management into a proactive digital workforce for enterprise environments. Built on years of telemetry and vendor-agnostic control, the platform monitors performance, diagnoses faults and resolves incidents autonomously, helping teams cut truck rolls and keep rooms productive without manual intervention. Utelogy’s new user experience, reimagined for automation from deployment through troubleshooting, signals how AI-powered device management is maturing. Nearby on the show floor, Korbyt extended this trend from operations to communications. Its ScreenDetective AI agent adds continuous monitoring for black screens and frozen content, triggering automated recovery steps to protect critical messages. Launchpad 2.0 upgrades enterprise content management with a redesigned authoring experience and centralized themes so non-technical staff can publish on-brand content quickly. Together, these approaches show AV networks shifting from reactive monitoring to software that actively keeps devices and messaging healthy.
Composable Content Orchestration with Navori Labs
Navori Labs previewed a composable architecture that aims to connect content, devices, data and AI workflows inside one digital signage environment. Instead of a traditional content management system, the platform combines enterprise content management, device management, analytics and monetization modules that operators can assemble as needed. A key element is Navori MCP (Model Context Protocol), which forms a standardized layer between the platform and external AI services or business applications, so teams can automate tasks, analyze performance or interact with screen networks using natural language. The system also adds native control of ePaper displays through Agile Display Solutions and E Ink, so operators can manage ePaper, LED and conventional screens from a single dashboard. For retail media and digital-out-of-home networks, a new ad server inside the Monetize module supports campaign control and revenue optimization, further blurring the line between AV software platforms and full business orchestration tools.
Hybrid Workplace Integration with 22Miles and Microsoft Places
Workplace integration software also advanced, led by the 22Miles DX Pro visual experience platform. DX Pro is a web-native system for digital signage, wayfinding, immersive experiences and space management, and its new native integration with Microsoft Places brings meeting intelligence out onto every screen across the office. Microsoft Places coordinates intelligent scheduling and room reservations, helping teams plan in-person and remote attendance. DX Pro extends that logic to kiosks, room boards and mobile interfaces, so bookings and occupancy data stay synchronized in real time. According to 22Miles, "Microsoft Places has reimagined meeting scheduling for modern work. DX Pro brings that vision to life throughout the physical office." Users can walk up to a kiosk, book a room, invite colleagues and receive 3D, turn-by-turn directions, all from a single source of truth that lowers scheduling conflicts and improves the hybrid workplace experience.
Projection Mapping Automation and the Rise of Platform Expertise
Beyond workplace and signage, Scalable Display Technologies highlighted projection mapping automation as part of the software-first story. Its Atlas platform handled automatic geometric correction, edge blending, color matching and alignment across a complex 3D Mount Rushmore replica, repeatedly re-calibrating after intentional disruptions to prove how software can maintain a seamless image with minimal technical intervention. Atlas calculates projector positions in 3D using camera-based calibration, then generates the required warping for each device, cutting commissioning time for large-scale installations. As these AV software platforms grow more capable, demand for specialist skills is rising. HIVE responded by formalizing its HIVE Academy training and certification program for its media server platform, with modules that move users from fundamentals to advanced workflows and large deployments. Delivered both in-person and remotely, HIVE Academy underlines an emerging reality: enterprise-grade AV now depends as much on platform expertise as on the hardware in the rack.
