Enterprise AV Software Redefined by AI and Automation
Enterprise AV software is a category of workplace technology that connects displays, media players, room systems, and signage into a managed platform for content, monitoring, and automation across many locations. At InfoComm, that definition is expanding as vendors add AI agents, device management automation, and tighter workplace technology integration to handle scale. Instead of isolated digital signage tools, platforms now coordinate signage, IPTV, wayfinding, and space management with AI-driven diagnostics and policy-based control. Automation handles routine health checks, content updates, and scheduling, while AI signage platform capabilities link data sources and user intent to what appears on screens. This shift turns AV from a collection of hardware projects into an ongoing software and services model, where operational intelligence, analytics, and workflow automation are as important as picture quality or display size.
Korbyt’s AI Agents Push Device Management Automation Forward
Korbyt is a clear example of how enterprise AV software is moving toward intelligent device management automation. Its new ScreenDetective and Launchpad 2.0, delivered through a suite of AI agents, focus on uptime and ease of publishing across large, distributed signage networks. ScreenDetective performs continuous monitoring to detect black screens or frozen content, then triggers automated recovery so AV and IT teams spend less time on reactive troubleshooting. Launchpad 2.0 concentrates on non-technical users, with template-driven content creation and a centralized theme system that keeps branding consistent without design skills. According to Travis Kemp of Korbyt, the company’s goal is to remove the need for reactive troubleshooting and specialized training by providing proactive intelligence and intuitive tools. These additions move Korbyt Anywhere from digital signage into a broader operational intelligence layer for enterprise communications.
22Miles and Microsoft Places Advance Workplace Technology Integration
Workplace technology integration was another strong theme, with 22Miles aligning its DX Pro platform with Microsoft Places. DX Pro is a web-native visual communications and space management platform that already handles digital signage, wayfinding, and immersive experiences at enterprise scale. Through native integration, it turns Microsoft Places into an end-to-end, on-site experience: employees can walk up to a kiosk, book a space, invite colleagues, and see room status update in real time across room boards and signage. Image-rich 3D wayfinding provides turn-by-turn directions from the kiosk to the reserved room, extending Places beyond laptops and phones to every screen in the office. This approach shows how enterprise AV software can act as a physical interface for collaboration tools, linking calendars, wayfinding, and on-site services into one, coherent hybrid-work journey.
Navori’s Composable AI Signage Platform and Projection Mapping Futures
Navori Labs is taking a composable approach to an AI signage platform that combines content management, data integration, device management, analytics, and monetization. Its new architecture centers on Navori MCP, a Model Context Protocol layer that standardizes how the platform connects to external AI services and business systems. With MCP, organizations can automate content workflows, analyze network performance, and even interact with screen networks using natural language. Native support for e-paper, LED, and conventional screens within a single dashboard reduces the need for separate tools, which is vital for large-scale enterprise AV software deployments. While projection mapping technology is not the explicit focus, Navori’s emphasis on orchestration, analytics, and composable services lays the groundwork for more automated calibration and mapping, especially as AI agents begin to treat each surface as another addressable endpoint in the network.
Vertical Hubs and Service-as-Software for Scalable AV Environments
Uniguest shows how AV platforms are becoming service-as-software offerings built around specific industries. Its Hub portfolio includes Hotel Hub, Healthcare Hub, Sports Hub, Casino Hub, Enterprise Hub, and Campus Hub, combining digital signage, IPTV, enterprise video, and communications workflows tuned to each vertical. With more than 1.1 million endpoints supported, the platform aims to consolidate tools and connect systems across complex, mission-critical estates. According to Uniguest, organizations want solutions that fit their industry and integrate with technologies they already use, not disconnected tools and siloed platforms. Integrations span hospitality and healthcare systems, POS, sports data feeds, workplace tech, content providers, and business applications. This model blurs lines between software and managed services: ongoing device management automation, content operations, and analytics become part of a service contract, making it easier to scale AV environments without growing headcount at the same rate.
