AI, Automation and the New Shape of AV Management
The convergence of AV management software and workplace platforms around AI and automation describes how content systems, devices, data and control tools are merging into unified, intelligent environments that can monitor themselves, optimize user experiences and scale across thousands of endpoints with minimal manual effort. At InfoComm, this trend was impossible to miss. Utelogy, Korbyt, Navori and Scalable Display Technologies each showed how AI and automation are now baked into device management automation, content orchestration and projection calibration. Instead of isolated tools, enterprises are looking for composable architecture enterprise platforms that connect room systems, signage, analytics and AI agents. The goal is not only to centralize control, but to let software act like a digital workforce—detecting issues, fixing problems and synchronizing experiences across campuses, arenas, hotels and hospitals without constant human intervention.
Utelogy and Service-as-Software: AV That Manages Itself
Utelogy arrived at the show emphasizing how AV management software is turning into an autonomous service. Its Service-as-Software approach reframes the platform as a digital workforce that continuously monitors rooms, devices and collaboration environments. Drawing on deep telemetry and vendor-agnostic control, Utelogy’s system diagnoses issues, initiates fixes and helps reduce truck rolls before users even notice a problem. According to Utelogy, devices under management have grown into the hundreds of thousands as enterprises consolidate AV, UC and IoT into a single platform. A redesigned user experience focuses on intelligent automation across deployment, configuration and troubleshooting, rather than manual, ticket-driven workflows. For enterprises with global meeting estates, this signals a shift from reactive monitoring to proactive, AI-assisted operations that can support hospitality, healthcare and corporate campuses with consistent policies and governance at scale.
Korbyt’s AI Agents Turn Signage Into Operational Intelligence
Korbyt used InfoComm to show how an AI-powered signage platform can evolve into operational intelligence for enterprise communications. Its ScreenDetective and Launchpad 2.0 features sit inside a suite of AI agents that help AV and IT teams manage content and devices across distributed networks. ScreenDetective provides continuous monitoring of screens, spotting black or frozen content and triggering automated recovery actions to protect uptime in critical areas like lobbies, hospital corridors or sports venues. Launchpad 2.0 delivers a redesigned authoring experience so non-technical staff can publish within centrally controlled brand themes. This blend of device management automation and guided content creation reduces routine support tickets and keeps messaging current. By integrating these tools into managed services, Korbyt pushes digital signage from a standalone system into a coordinated part of wider workplace and campus operations.
Navori’s Composable Platform and AI-Connected Workflows
Navori previewed a composable digital signage platform aimed at going beyond traditional CMS deployments. The architecture combines content management, device control, analytics, monetization and AI workflows in one environment. A highlight is Navori MCP, or Model Context Protocol, which creates a standard connection layer to external AI services and business applications. This allows organizations to automate tasks, analyze network performance or interact with screens using natural language commands. The platform also adds native support for e-paper through Agile Display Solutions and E Ink, so operators can manage e-paper, LED and conventional screens in a single dashboard. This composable architecture enterprise design reduces the need for multiple disjointed tools, making it easier to run retail media networks, healthcare signage, hospitality displays and corporate communications from one AI-connected signage platform with shared data and governance.
Scalable Display Technologies and Automated Projection Calibration
On the immersive side, Scalable Display Technologies focused on automation for large-scale projection environments. Its Atlas software platform was demonstrated on a 3D Mount Rushmore installation, where multiple projectors covered complex geometry. Atlas performed automatic geometric correction, edge blending, color matching and alignment, even as staff deliberately disrupted projector positions during the show. The system recalculated projector locations in 3D using cameras and restored a seamless image with minimal technician input. Unlike traditional projection mapping workflows that depend on extensive manual calibration, Atlas supports projection on sculptures, facades and themed spaces with repeatable, automated routines. For enterprises running themed attractions, sports venues or experiential corporate lobbies, this kind of automated calibration reduces setup time and ongoing labor, while keeping visual experiences consistent across diverse environments and surfaces.
